User Feedback

User feedback is critical to growing your membership site, and business for that matter.

The best membership sites listen to their users and iterate on their feedback in a methodical way. Here are some tips to help you.

1. Get it early and often

• It’s never too early or late to ask for feedback
• Make it easy to give (web forms)

2. Don’t be afraid to ASK

• People usually want to share, especially if you’re the founder
• Keep it personal (don’t sound like a robot)
• Queue it up at regular intervals (quarterly or bi-annually)

3. Track your feedback

• Look at data to drive decision making
• Be wary of sample sizes of 1